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Returns and Refunds

Any questions? Get in touch

This return policy is not made to limit your satisfaction in no way. We're here to help you get the most out of your product. If you have any questions or you’d like help with set up, get in touch. Our friendly team of experts know their stuff so that you don't have to.

Contact US

  • Call: 021 013 0116
  • Email:

Changed your mind? Never mind

With our 5-day money-back policy if you change your mind within 5 days just return the product to us in an 'as new' condition (unused and resaleable), including all packaging, instructions and accessories with proof of purchase and we'll give you an exchange or refund excluding the shipping cost.

How to return a product

  • Call: 021 013 0116
  • Email:
  • Pop into our store

Please note, we do reserve the right to inspect returned goods prior to an exchange or refund being completed.

Excluded from our 5-day money-back policy

We're sure you'll understand but there are some products we can't offer returns on due to their nature.

  • Goods that have had their manufacturer’s warranty revoked by breaking the seal of the product, or registration or activation of software or SIM cards.
  • If the silver strip on the back of your Product Activation Key Card has been partially or completely damaged or removed.
  • The seal has been broken on any DVD’s, CD’s or software including games.
  • Gift Cards.
  • Products with recordable Memory (including radio controlled aircraft, journey recorders & storage devices) that have been opened used or had their seals broken.
  • Contracted services such as installation or subscriptions where the service has been activated or installation completed.
  • Digital downloads – we also can’t issue refunds based on your inability to meet system or regional requirements, or lack of enjoyment while playing the game.

The 5-day money back guarantee is separate and in addition to any of the Consumer’s legal rights to cancel including the right set out in the PayCheap Terms and Conditions. In line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back for a refund as long as you inform us of your decision to cancel within 5 calendar days from the day after the delivery of goods and we will deduct 25% of the original cost of the items to cover the charges involved in sourcing and getting the items you.

If goods are being returned by post, return postage charges must be met by the Customer. PayCheap may refuse the return of an item if it is not accompanied by a returns authorisation number. Please contact our customer service team to obtain a returns number before returning the product. Any returns authorization number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged. We also would suggest a proof of postage is obtained when returning goods to us.

 When ‘Returns’ are not possible:

1.  Return request is made outside the specified time frame, of 5 days from delivery ( Condition – if you are returning the product after above period (5 days) then you will have to bear shipping charges for the same and returns after 10 days will not be acceptable any manner).

2.  Product is used, damaged, or is not in the same condition as you received it.

3.  Specific categories like innerwear, lingerie, Beauty products, perfumes/deo, paints, socks and clothing freebies ,Grocery & Gourmet, Jewellery (Such as Gold) and Pet Supplies etc.

4.  Any consumable item which has been used or installed.

5.  Products with tampered or missing serial numbers.

6.  Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.

7.  Fragile items, hygiene related items.

8.  All Digital products are non-returnable.


Faulty product? We’ve got it covered

We do our best to make sure everything works perfectly, but if it doesn’t our Customer Services Team are here to help and can find the best solution to your problem. All of our products are covered by our 1-month product guarantee as a minimum. This means that if there’s any problems in the first 30 days (or within any extended guarantee period) due to no fault of your own we’ll fix it, exchange it or failing that offer a refund. Your original receipt acts as your guarantee so please make sure you keep it safe. We don’t cover faults caused by accident, neglect, physical damage, misuse or normal wear and tear.

If your product has a problem

  • Call: 021 013 0116
  • Email:
  • Pop into our store

Please note, we do reserve the right to inspect returned goods prior to an exchange or refund being completed. This includes an assessment for faulty drones, toys, gadgets, electronic items, etc. If we verify a manufacturer’s fault we will repair or replace (where we are unable to offer a repair of replacement we will issue a refund). If the fault is not a manufacturer’s fault we offer a chargeable repair service.

Any claim for Goods or the defective parts should be returned together with proof of purchase and all complete accessories, instruction manuals and software and, wherever possible, in the original packaging.